Microsoft names Jay Parikh as a member of the senior leadership team

Satya Nadella, Chairman and CEO, shared the below communication with Microsoft employees this morning.

When I look to the next phase of Microsoft, both in terms of our scale and our massive opportunity ahead, it’s clear that we need to continue adding exceptional talent at every level of the organization to increase our depth and capability across our business priorities – spanning security, quality, and AI innovation.

Jay Parikh

With that context, I’m excited to share that Jay Parikh is joining Microsoft as a member of the senior leadership team (SLT), reporting to me. Jay was the global head of engineering at Facebook (now Meta) and most recently was CEO of Lacework. He has an impressive track record, with a unique combination of experiences building and scaling technical teams that serve both commercial customers and consumers. His deep connections across the start-up and VC ecosystems, coupled with his leadership roles at Akamai and Ning, will bring valuable perspective to Microsoft.

Over the years I’ve known Jay, I’ve admired him as a technology leader and respected engineer with a deep commitment to driving innovation and striving for operational excellence. His focus extends beyond technology, with his passion for and dedication to developing people, fostering a strong culture, and building world-class talent, all in service of delivering faster value to customers and driving business growth. In fact, there are very few leaders in our industry with Jay’s experience in leading teams through the rapid growth and scale required to support today’s largest internet businesses.

As he onboards, Jay will immerse himself in learning about our company priorities and our culture and will spend time connecting with our senior leaders and meeting with customers, partners, and employees around the world. We will share more on his role and focus in the next few months.

Please join me in welcoming Jay to Microsoft.

Satya

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How Copilots are helping customers and partners drive pragmatic innovation to achieve business results that matter

The pace of AI innovation today continues to be extraordinary, and at Microsoft we are focused on helping organizations embrace it. By providing our customers with the most advanced AI technology across every product we build — combined with our unparalleled partner ecosystem and co-innovation approach — we are helping them make real progress in ways that matter. I am proud to share over 100 customer stories from this quarter alone showing how we are helping customers accelerate AI Transformation — no matter where they are on their journey.

Recently during the Microsoft AI Tour, I spoke with customers who shared ways they are adopting Copilots to empower human achievement, democratize intelligence and realize significant business value. I also discussed the concept of an AI-first business process and the differentiation you can drive when bringing together the power of Copilots and human ambition with the autonomous capabilities of an agent. I was inspired by the outcomes our customers have achieved through pragmatic innovation and the progress they are making to evolve the future of industry. I am pleased to share ten stories from the past quarter that illustrate how Copilots have yielded results for our customers, while highlighting AI Transformation experiences in their own words.

Accenture and Avanade have a long history of helping customers implement cutting-edge solutions, with internal testing a key factor in their ability to deliver customizable Microsoft solutions with deep expertise. Putting Microsoft 365 Copilot into the hands of employees helped them realize ways to increase productivity, with 52% of employees seeing a positive impact on the quality of their work, 31% reporting less cognitive fatigue and 84% finding Copilot’s suggestions fair, respectful and non-biased. Accenture also piloted GitHub Copilot to help build better solutions faster with developers spending less time debugging, resulting in 95% of developers reporting they enjoyed coding more.

“Using our extensive Microsoft technology expertise and practical learnings from our own experience implementing Microsoft 365 Copilot, our solutions empower clients to fully tap into Microsoft AI capabilities.”

Veit Siegenheim, Global Future of Work Lead at Avanade

Nigerian multinational financial services group Access Holdings Plc. serves more than 56 million customers across 18 countries. As the business grew and transitioned from a small bank to a major holding company, it adopted Microsoft 365 Copilot to address challenges in data management, meeting productivity and software development. With the integration of Copilot into daily tools, the company significantly enhanced efficiency and engagement across the business. Writing code now takes two hours instead of eight, chatbots can be launched in 10 days instead of three months and presentations can be prepared in 45 minutes instead of six hours. Copilot has also driven a 25% increase in staff engagement during meetings.

“To inspire everyone in the organization to take advantage of AI, we knew we had to integrate AI into the tools people use every day. Microsoft 365 Copilot made the most sense and was a natural fit for us.”

Lanre Bamisebi, Executive Director IT and Digitalization at Access Holdings, Plc.

To improve resident services and reinvent customer engagement, the City of Burlington, Ontario, embraced AI and low-code tools to develop new online services that transform and automate internal processes. In just eight weeks, the city utilized Copilot Studio to develop and launch a custom copilot designed to help residents quickly find answers to frequently asked questions. The city also developed a portal that streamlines building permit reviews and enables customers to track the status of their own applications. As a result, the average time it takes to process a permit approval decreased from 15 weeks to 5-7 weeks, allowing more time for city employees to evaluate complex submissions.

“Our staff and citizens do not have to worry about mundane tasks as much anymore. Now they’re able to have rich, collaborative conversations about how to creatively solve problems, making for a much more fulfilling and rewarding work and customer experience.”

Chad MacDonald, Executive Director and Chief Information Officer at the City of Burlington

Finastra empowers financial institutions with leading software for lending, payments, treasury, capital markets and universal banking. To transform its marketing processes, the company used Microsoft 365 Copilot to automate tasks, enhance content creation, improve analytics and personalize customer interactions. Since integrating Copilot, the team reduced time-to-market for campaigns from three months to less than one. Copilot also significantly reduced the time marketers spend generating and gathering insights from each campaign, with employees citing a 20%-50% time savings across tasks like full-funnel analysis, supply management analysis and budget management.

“Copilot makes you more effective because you get better insights, and it makes you more efficient because you can produce results faster. It also makes work more meaningful and fun because your team can focus on what matters — strategy, creativity and everything that sets you apart from the competition.”

Joerg Klueckmann, Head of Corporate Marketing and Communications at Finastra

GoTo Group provides technology infrastructure and solutions across Indonesia. It is bending the curve on innovation by significantly enhancing productivity and code quality across its engineering teams by adopting GitHub Copilot. With real-time code suggestions, chat assistance and the ability to break down complex coding concepts, the company has saved over seven hours per week and achieved a 30% code acceptance rate within the first month. With 1,000 engineers already using GitHub Copilot, the tool allows them to innovate faster, reduce errors and focus more time on complex tasks to deliver greater value to their users.

“GitHub Copilot has significantly reduced syntax errors and provided helpful autocomplete features, eliminating repetitive tasks and making coding more efficient. This has allowed me to focus on the more complex elements in building great software.”

Nayana Hodi, Engineering Manager at GoTo Group

South Africa’s Milpark Education faced operational challenges when shifting to online learning due to legacy systems slowing down student interactions and support. Through close collaboration with Enterprisecloud, Milpark migrated its back-office infrastructure to Azure within three months, replacing its legacy student admissions system with an extensible, integrated digital platform powered by technologies such as Microsoft Copilot and Copilot Studio. In just four months, the educational institution improved efficiency and accuracy of student support, decreasing the average resolution time by 50% and escalations by more than 30%.

“Using Copilot, agents are now able to use generative AI to rapidly get up to speed on case details and respond to students using standardized templates that help them provide more personalized and professional responses. The results speak for themselves.”

Shaun Dale, Managing Director at Enterprisecloud

For over two decades, Teladoc Health has been offering a broad spectrum of services to patients using virtual care services — from primary care to chronic condition management. After the rapid growth of telehealth adoption post-pandemic, operational efficiency was instrumental in managing internal processes and external client interactions. By deploying Microsoft 365 Copilot and using Copilot in Power Automate, the company has reshaped business processes to help employees realize greater time savings while enhancing the client experience. The Copilots and agents helped employees save five hours per week and thousands of enterprise hours annually by eliminating mundane daily processes and fostering better cross-department communications, while also helping new employees get set up to run their workflows 20% faster.

“Copilot is changing the way we work. It’s not just about saving time; it’s about enhancing the quality of our work, allowing us to focus on what truly matters: delivering exceptional care to our members.” 

Heather Underhill, SVP Client Experience & Operations at Teladoc Health

International energy company Uniper adopted a single-cloud strategy with Azure as its foundation to drive rapid AI innovation. To help its employees focus on using core competencies, the company implemented Microsoft 365 Copilot to reduce time spent on manual and repetitive tasks, and help workers focus on more pressing work, such as developing enhanced solutions to speed up the energy transition. Its in-house auditors have already increased productivity by 80% by using Copilot to create plans and checklists. Uniper is also using Copilot for Security to help identify risks twice as fast and take appropriate action sooner.

“As an operator of critical infrastructure, we have to contend with a growing number of reports of phishing and attacks by hackers. AI can help us implement a sensible way of managing the sheer number of threats.”

Damian Bunyan, CIO at Uniper

British telecommunications company Vodafone has transformed its workplace productivity with Microsoft 365 Copilot, already seeing strong ROI from its adoption. In early trials, Copilot saved employees an average of three hours per week by using the tool to draft emails, summarize meetings and search for information. Copilot is also enriching the employee experience, with 90% of users reporting they are eager to continue using Copilot and 60% citing improved work quality. For Vodafone’s legal and compliance team, Copilot has significantly accelerated the processes of drafting new contracts, reducing the time required to complete this work by one hour. As a result of these efficiency gains, Vodafone is rolling out Copilot to 68,000 employees.

“Our AI journey is focusing on three areas: operational efficiency inside the organization; rewiring the business to provide an enhanced customer experience; and unlocking growth opportunities through new products and services that we can create around generative AI. Copilot will help drive all three.”

Scott Petty, Chief Technology Officer at Vodafone

Wallenius Wilhelmsen, a global leader in roll-on/roll-off shipping and vehicle logistics, is empowering better decision-making while fostering a culture of innovation and inclusion with AI tools. After participating in an early access program, the company broadly adopted Microsoft Copilot 365 to help streamline processes, enhance data management and improve communication across its 28 countries. To help strengthen Copilot immersion and realize value faster, they introduced a seven-week Microsoft Viva campaign to teach, communicate and measure Copilot adoption. The campaign resulted in 80% of employees using Copilot, with some teams realizing time savings of at least 30 minutes per day. The company also uses Copilot Dashboard to manage usage and gather user feedback, helping demonstrate ROI and measure results outside of time savings alone.

“Copilot changes the way we think and work while keeping us curious and open to embracing opportunities. I think that is the sort of benefit that is not so measurable, but important. So, my time management and structured approach to my everyday work life has been enhanced with Copilot and Viva.”

Martin Hvatum, Senior Global Cash Manager at Wallenius Wilhelmsen

I believe that no other company has a better foundation to facilitate your AI Transformation than Microsoft. As we look ahead to Microsoft Ignite, I am excited by the latest innovation we will announce as a company, and the customer and partner experiences we will share. We remain committed to driving innovation that creates value in ways that matter most to our customers, and believe we are at our best when we serve others. There has never been a better opportunity for us to accomplish our mission of empowering every person and every organization on the planet to achieve more than now, and I look forward to the ways we will partner together to help you achieve more with AI.

AI Customer Stories from FY25 Q1

Accelleron: Accelleron turbocharges IT support solutions and resolution times with Power Platform

Agnostic Intelligence: Agnostic Intelligence transforms risk management with Azure OpenAI Service, achieving up to 80% time savings

Alaska Airlines: How Alaska Airlines uses technology to ensure its passengers have a seamless journey from ticket purchase to baggage pickup

Allgeier: Allgeier empowers organizations to own and expand data operations

ANZ Group: ANZ launches first-of-its-kind AI Immersion Centre in partnership with Microsoft

Asahi Europe & International: Asahi Europe & International charts new paths in employee productivity with Microsoft Copilot

Auburn University: Auburn University empowers thousands of students, faculty and staff to explore new ways of using AI with Microsoft Copilot

Avanade: Avanade equips 10,000 employees with Microsoft Fabric skills to help customers become AI-driven and future-ready

Azerbaijan Airlines: Azerbaijan Airlines expands data access to increase efficiency by 70% with Microsoft Dynamics 365

Aztec Group: Aztec Group uses Copilot for Microsoft 365 to enhance the client experience whilst powering efficiencies

Bader Sultan: Bader Sultan uses Microsoft Copilot to boost productivity and serve clients faster

BaptistCare: BaptistCare supports aging Australians and tackles workforce shortages through Microsoft 365 Copilot

Barbeque Mania!: Barbecue Mania! centralizes your data with Microsoft Azure and saves $3.5 million over 5 years

Bank of Montreal: Bank of Montreal reduces costs by 30% with Azure

BlackRock: How BlackRock’s ‘flight crew’ helped Copilot for Microsoft 365 take off

Capita: Capita uses GitHub Copilot to free developers and deliver faster for customers

Cassidy: Cassidy and Azure OpenAI Service: Making AI simple for all

Cdiscount: Cdiscount, Azure OpenAI Service and GitHub Copilot join forces for e-commerce

Celebal: Celebal drives custom business transformations with Microsoft Fabric

Chalhoub Group: Chalhoub Group’s People Analytics team speeds reporting with Microsoft Fabric

ClearBank: ClearBank processes 20 million payments a month — up from 8,000 — with platform built on Azure

Cloud Services: Faster with Fabric: Cloud Services breaks new ground with Microsoft

Coles Supermarkets: Coles Supermarkets embraces AI, cloud applications in 500-plus stores with Azure Stack HCI​

Commercial Bank of Dubai: Commercial Bank of Dubai: innovating a future proof banking platform with Microsoft Azure

CPFL: CPFL expands its data repository by 1500% with Mega Lake project on Microsoft Azure

Cummins: Cummins uses Microsoft Purview to automate information governance more efficiently in the age of AI

Dubai Electricity and Water Authority (DEWA): DEWA pioneers the use of Azure AI Services in delivering utility services

Digi Rogaland: Digi Rogaland prioritizes student safety with Bouvet and Microsoft Fabric

Eastman: Eastman catalyzes cybersecurity defenses with Copilot for Security

E.ON: A modern workspace in transition: E.ON relies on generative AI to manage data floods with Copilot for Microsoft 365

EPAM Systems: Efficiency inside and out: EPAM streamlines communications for teams and clients with Copilot for Microsoft 365

EY: EY redefines sustainability performance management with Microsoft

Fast Shop: Fast Shop consolidated its data platform on Microsoft Azure and is now ready for the era of AI

FIDO Tech: AI tool uses sound to pinpoint leaky pipes, saving precious drinking water

Florida Crystals Corporation: Telecom expenses for Florida Crystals dropped 78% with Teams Phone and Teams Rooms

Four Agency: Four Agency innovates with Microsoft 365 Copilot to deliver better work faster

Fractal: Fractal builds innovative retail and consumer goods solutions with Microsoft’s AI offerings including Azure OpenAI Service

GE Aerospace: GE Aerospace launches company-wide generative AI platform for employees

Georgia Tech Institute for Data Engineering and Science: Georgia Tech is accelerating the future of electric vehicles using Azure OpenAI Service

Hitachi Solutions: Hitachi Solutions transforms internal operations with Microsoft Fabric

IBM Consulting: How IBM Consulting drives AI-powered innovation with Fabric expertise

iLink Digital: Transforming user-driven analytics with Microsoft Fabric

Insight Enterprises: Insight Enterprises achieves 93% Microsoft Copilot use rate, streamlining business operations to pave the way for customer success

Intesa Sanpaolo: Intesa Sanpaolo accrues big cybersecurity dividends with Microsoft Sentinel, Copilot for Security

ITOCHU Corporation: ITOCHU uses Microsoft Fabric and Azure AI Studio to evolve its data analytics dashboard into a service delivering instant recommendations

IU International University of Applied Sciences (IU): IU revolutionizes learning for its students with the AI study buddy Syntea and Azure OpenAI Service

John Cockerill: John Cockerill engages pro developers to build enterprise-wide apps with Power Platform

Kaya Limited: Kaya Limited elevates customer experience and operational efficiency with Microsoft Dynamics 365 and Power BI

LexisNexis: LexisNexis elevates legal work with AI using Copilot for Microsoft 365

Lionbridge: Lionbridge disrupts localization industry using Azure OpenAI Service and reduces turnaround times by up to 30%

Lotte Hotels & Resorts: Hotelier becomes a citizen developer, building a smart work culture based on Power Platform and hyper-automated work environment

Lumen Technologies: Microsoft and Lumen Technologies partner to power the future of AI and enable digital transformation to benefit hundreds of millions of customers

LS ELECTRIC: LS ELECTRIC uses data to optimize power consumption with Sight Machine and Microsoft Cloud for Manufacturing

MAIRE: MAIRE, transforming the energy sector and an entire company culture with Microsoft 365 Copilot

Mandelbulb Technologies: Early-adopter Mandelbulb Technologies finds success with Fabric

McKnight Foundation: McKnight Foundation accelerates its mission and supports community partners with Microsoft 365 Copilot

MISO: MISO undergoes a digital transformation with Microsoft Industry Solutions Delivery

Mitsubishi Heavy Industries (MHI): Recognizing the essence of AI and building the future with clients: MHI’s DI to create proprietary architecture using Azure OpenAI Service

Molslinjen: Molslinjen develops an AI-powered dynamic pricing strategy with Azure Databricks

National Australia Bank: National Australia Bank invests in an efficient, cloud-managed future with Windows 11 Enterprise

Nagel-Group: Works agreements and contracts: Nagel-Group uses Azure OpenAI Service to help employees find information

NC Fusion: Elevating experiences with AI, from productivity to personalization

National Football League Players Association: The National Football League Players Association and Xoriant use Azure AI Services to provide protection to players across 32 teams

Northwestern Medicine: Northwestern Medicine deploys DAX Copilot embedded in Epic within its enterprise to improve patient and physician experiences

Oncoclínicas: Oncoclínicas creates web portal and mobile app to store clinical and medical procedures with Azure Cognitive Services

PA Consulting: PA Consulting saves hours a week with Copilot for Microsoft 365 and Copilot for Sales

Parexel: Parexel speeds operational insights by 70% using Microsoft Azure, accelerating data product delivery and reducing manual work

Petrochemical Industries Company (PIC): From weeks to days, hours to seconds: PIC automates work processes to save time with Microsoft 365 Copilot

PKSHA Technology: PKSHA leans on Copilot for Microsoft 365 as part of their team

Planted: Planted combines economic growth and environmental sustainability — with Microsoft Azure OpenAI

Profisee: Profisee eliminates data siloes within Microsoft Fabric

Programa De Atención Domiciliaria: The Home Care Program in Panama helped more than 17,000 people with the power of Microsoft Power Automate

PwC: PwC scales GenAI for enterprise with Microsoft Azure AI

QNET: QNET increases security response efficiency 60 percent with Microsoft Security Solutions

RTI International: Research nonprofit RTI International improves the human condition with Microsoft 365 Copilot

Rijksmuseum: Rijksmuseum transforms how art lovers engage with the museum, with Dynamics 365

Sandvik Coromant: Sandvik Coromant hones sales experience with Microsoft Copilot for Sales

Share.Market: Share.Market redefines the investment experience with Microsoft Azure

Simpson Associates: Simpson Associates spurs justice for at-risk communities with Azure AI

Softchoice: Softchoice harnesses Microsoft Copilot and reduces content creation time by up to 70%, accelerating customer AI journeys with its experience

Sonata Software: Sonata Software goes from early adopter to market leader with Fabric

Swiss International Air Lines (SWISS): SWISS targets 30% cost savings, increased passenger satisfaction with Azure

SymphonyAI: SymphonyAI is solving real problems across industries with Azure AI

Syndigo: Syndigo accelerates digital commerce for its customers by more than 40% with Azure

TAL: TAL and Microsoft join forces on strategic technology deal

Tecnológico de Monterrey: Tecnológico de Monterrey university pioneers ambitious AI-powered learning ecosystem

Telstra: Telstra and Microsoft expand strategic partnership to power Australia’s AI future

The University of Sydney: The University of Sydney utilizes the power of Azure OpenAI to allow professors to create their own AI assistants

Torfaen County Borough: Torfaen County Borough Council streamlines organizational support for Social Care using Copilot for Microsoft 365

Trace3: Trace3 expands the realm of clients’ possibilities with Windows 11 Pro and Microsoft Copilot

Unilever: Unilever is reinventing the fundamentals of research and development with Azure Quantum Elements

University of Wisconsin: Microsoft collaborates with Mass General Brigham and University of Wisconsin–Madison to further advance AI foundation models for medical imaging

Via: Marketplace, online support, and remote work: Via embraces the digital world supported by Microsoft 365, Dynamics 365 and Azure

Virgin Atlantic: How Virgin Atlantic is flying higher with Copilot

Virgin Money: Redi, set, go: Virgin Money delivers exceptional customer experiences with Microsoft Copilot Studio

Visier: Visier achieves performance improvements of up to five times using Azure OpenAI Service

World2Meet (W2M): World2Meet, the travel company providing a better customer experience and operations with a new virtual assistant powered by Microsoft Azure

Xavier College: Xavier College begins a process of modernizing its student information systems on Dynamics 365 and AI, unlocking powerful insights

ZEISS: More time for research: ZEISS supports businesses and researchers with ZEISS arivis Cloud based on Microsoft Azure

ZF Friedrichshafen AG (ZF Group): ZF Group builds manufacturing efficiency with over 25,000 apps on Power Platform

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Microsoft’s 2024 Global Diversity & Inclusion Report: Our most global, transparent report yet

Today, I am sharing Microsoft’s 2024 Diversity & Inclusion Report, our most global and transparent report to date. This marks our sixth consecutive annual report and the eleventh year sharing our global workforce data, highlighting our progress and areas of opportunity.

Our ongoing focus on diversity and inclusion is directly tied to our inherently inclusive mission — to empower every person and every organization on the planet to achieve more, enabling us to innovate in the era of AI. As we approach our company’s 50th anniversary, we remain deeply committed to D&I because it is what creates transformational solutions to the most complex challenges for customers, partners and the world.

Key data

We gather a range of data, which is presented in specific ways throughout the report. In the following section, it is important to understand the distinction between our *Broader Microsoft business and our **Core Microsoft business.

New and expanded data

• Datacenters: As we lead the AI platform shift, our workforce continues to expand to include employees with varied backgrounds and roles, and we are sharing new data this year on a growing employee population in datacenter roles. The population of datacenter employees grew 23.9% globally and 28.9% in the US in 2024, more than tripling since 2020.
• In our most global report to date, we expanded new global Self-ID data to include Indigenous and military employees, as well as those with disabilities. For example, 5.7% of global employees in our core Microsoft business self-identified as having a disability, an increase of 0.2 percentage points year over year.
• We continue to have pay equity. For median unadjusted pay analysis, the data shows we have made progress in narrowing the gaps. This year we expanded pay equity analysis and median unadjusted pay analysis to not only include women inside and outside the US, but also include a combined view of women globally. Increasing representation for women and racial and ethnic minority groups at more senior levels, combined with maintaining pay equity for all, will continue to reduce the median unadjusted pay gap. 

Representation

• Representation of women in our core Microsoft workforce is 31.6%, an increase of 0.4 percentage points year over year. Additionally, the representation of women in technical roles is 27.2%, an increase of 0.5 percentage points year over year.
• Representation of women in our core Microsoft workforce rose year over year at all leadership levels except Executive.
• Leadership representation in our core Microsoft workforce of Black and African American employees at the Partner + Executive level grew to 4.3%, an increase of 0.5 percentage points year over year. Leadership representation in our core Microsoft workforce of Hispanic and Latinx employees at the Executive level rose to 4.6%, an increase of 0.8 percentage points year over year.
• In our broader Microsoft workforce, representation of racial and ethnic minority groups is 53.9%, an increase of 0.6 percentage points year over year.

Culture and inclusion in focus

Employee sentiment and engagement

• Our semi-annual Employee Signals survey focuses on employee experience and helps us deepen our understanding so we can adjust our efforts where needed. These insights show that employees continue to feel like they are thriving, with a global and US score of 76. Within Employee Signals, we focus on thriving, which we define as “being energized and empowered to do meaningful work.” This is designed to measure employees’ sense of purpose, which is important to personal and professional fulfillment. We survey employees on three dimensions of thriving: Feeling energized, feeling empowered and doing meaningful work.
• Our Daily Signals survey results indicate employee perceptions around Microsoft’s commitment to creating a more diverse and inclusive workplace increased two points year over year to an average score of 79.
• Since introducing the concept of allyship to employees in 2018, we have inspired and led a positive impact on our culture. As of June 2024, 95.6% of employees reported some level of awareness of the concept of allyship, up from 65.0% in 2019 when we first started asking employees about their awareness.

A commitment that spans decades

Our annual D&I report not only reviews our data, but also illuminates the intentional strategy and actions that have helped us make progress across our company’s journey.

Examples include:

• Being one of the first Fortune 500 companies to expand antidiscrimination policy and benefits to LGBTQIA+ employees in 1989.
• Announcing our Racial Equity Initiative in June 2020, outlining actions and progress we expect to make by 2025 to help address racial injustice and inequity in the US for Black and African American communities.
• Launching immersive D&I learning simulations in 2021, allowing employees to practice crucial D&I skills, such as recognizing and addressing bias, responding to microaggressions and demonstrating effective allyship.
• Building on more than a decade of helping to reskill military service members through our Microsoft Software and Systems Academy (MSSA), and this year expanding this skilling opportunity to train military spouses for portable, in-demand IT roles.
• Introducing pronouns and self-expression features in Microsoft 365, an innovation brought directly to fruition because we listened to, and collaborated with, customers, partners and employees who asked for these features.

A mission as bold as ours

At Microsoft, we’re guided by our mission, worldview and culture. Our mission is the why; it drives our actions. Our worldview is the what, shaping our strategy and products. Culture is the how, influencing everything with a focus on growth and innovation. Culture is also the who: Who makes up the workforce, who services our customers, who innovates the future of tech. The diversity of the workforce, combined with inclusion, unlocks individual and collective potential. This is what is necessary to stay relevant, compete at scale and win.

Every person. Every organization. Every day. Everywhere.

Here’s to making progress for the next 50 years.

Lindsay-Rae

Notes

* Broader Microsoft business: Includes the core Microsoft business, plus minimally integrated companies. Employees of joint ventures and newly acquired companies are not included in the data, including Activision, Blizzard, and King. LinkedIn was acquired in December 2016, GitHub was acquired in June 2018, and Activision, Blizzard, and King were acquired in October 2023. We provide standalone data for these three acquisitions. Nuance Communications was acquired in March 2022 and fully integrated in August 2023. 

**Core Microsoft business: Represents 88.4% of the worldwide broader Microsoft workforce. 

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New autonomous agents scale your team like never before

Already, 60 percent of the Fortune 500 are using Microsoft 365 Copilot to accelerate business results and empower their teams. With Copilot supporting sales associates, Lumen Technologies projects $50 million dollars in savings annually. Honeywell(1) equates productivity gains to adding 187 full-time employees and Finastra is reducing creative production time from seven months to seven weeks.  

Today, we’re announcing new agentic capabilities that will accelerate these gains and bring AI-first business process to every organization. 

• First, the ability to create autonomous agents with Copilot Studio will be in public preview next month.  

• Second, we’re introducing ten new autonomous agents in Dynamics 365 to build capacity for every sales, service, finance and supply chain team. 

Copilot is your AI assistant — it works for you — and Copilot Studio enables you to easily create, manage and connect agents to Copilot. Think of agents as the new apps for an AI-powered world. Every organization will have a constellation of agents — ranging from simple prompt-and-response to fully autonomous. They will work on behalf of an individual, team or function to execute and orchestrate businesses process. Copilot is how you’ll interact with these agents, and they’ll do everything from accelerating lead generation and processing sales orders to automating your supply chain.  

Empowering more customers to build autonomous agents in Copilot Studio 

Earlier this year, we announced a host of powerful new capabilities in Copilot Studio, including the ability to create autonomous agents. Next month, these capabilities are shifting from private to public preview, allowing more customers to reimagine critical business processes with AI. Agents draw on the context of your work data in Microsoft 365 Graph, systems of record, Dataverse and Fabric, and can support everything from your IT help desk to employee onboarding and act as a personal concierge for sales and service.  

Organizations like Clifford Chance, McKinsey & Company, Pets at Home and Thomson Reuters are already creating autonomous agents to increase revenue, reduce costs and scale impact. Pets at Home, the U.K.’s leading pet care business, created an agent for its profit protection team to more efficiently compile cases for skilled human review, which could have the potential to drive a seven-figure annual savings. McKinsey & Company is creating an agent that will speed up the client onboarding process. The pilot showed lead time could be reduced by 90% and administrative work reduced by 30%. Thomson Reuters built a professional-grade agent to speed up the legal due diligence workflow, with initial testing showing some tasks could be done in half the time. This agent can help Thomson Reuters increase the efficiency of work for clients and boost its new business pipeline.  

Scaling your teams with 10 new autonomous agents in Dynamics 365  

New autonomous agents enable customers to move from legacy lines of business applications to AI-first business process. AI is today’s ROI and tomorrow’s competitive edge. These new agents are designed to help every sales, service, finance and supply chain team drive business value — and are just the start. We will create many more agents in the coming year that will give customers the competitive advantage they need to future-proof their organization. Today, we’re introducing ten of these autonomous agents. Here are a few examples: 

• Sales Qualification Agent: In a profession where time literally equals money, this agent enables sellers to focus their time on the highest priority sales opportunities while the agent researches leads, helps prioritize opportunities and guides customer outreach with personalized emails and responses. 

• Supplier Communications Agent: This agent enables customers to optimize their supply chain and minimize costly disruptions by autonomously tracking supplier performance, detecting delays and responding accordingly — freeing procurement teams from time consuming manual monitoring and firefighting. 

• Customer Intent and Customer Knowledge Management Agents: A business gets one chance to make a first impression, and these two agents are game changers for customer care teams facing high call volumes, talent shortages and heightened customer expectations. These agents work hand in hand with a customer service representative by learning how to resolve customer issues and autonomously adding knowledge-based articles to scale best practices across the care team. 

As agents become more prevalent in the enterprise, customers want to be confident that they have robust data governance and security. The agents coming to Dynamics 365 follow our core security, privacy and responsible AI commitments. Agents built in Copilot Studio include guardrails and controls established by maker-defined instructions, knowledge and actions. The data sources linked to the agent adhere to stringent security measures and controls — all managed in Copilot Studio. These include data loss prevention, robust authentication protocols and more. Once these agents are created, IT administrators can apply a comprehensive set of features to govern their use. 

Microsoft’s own transformation  

At Microsoft, we’re using Copilot and agents to reimagine business process across every function while empowering employees to scale their impact. Using Copilot, one sales team has achieved 9.4% higher revenue per seller and closed 20% more deals(2). And thanks to Copilot, one team is resolving customer cases nearly 12% faster(3). Our Marketing team is seeing a 21.5% increase in conversion rate on Azure.com with a custom agent designed to assist buyers(4). And in Human Resources, our employee self-service agent is helping answer questions with 42% greater accuracy(5).  

With Copilot and agents, the possibilities are endless — we can’t wait to see what you create. Start building agents in Copilot Studio today. Read more about autonomous agent capabilities on the Copilot Studio and Dynamics 365 blogs. Head to WorkLab for more insights on Microsoft’s own AI transformation.

YouTube Video

NOTES

1. Statistics are from an internal Honeywell survey of 5,000 employees where 611 employees responded.
2. Internal Microsoft Sales Team data based on 687 sellers of Microsoft 365 Copilot, Jan. – June 2024, as compared with sellers with low usage of Copilot. Regular usage of Copilot means sellers who use Copilot daily at least 50% of the time during the testing period.
3. Internal Finance analysis of costs, comparing actuals for FY ’24 and projections for FY ’25.
4. Internal CSS experiment conducted by Microsoft, 600 participants using Copilot Q&A function, Azure Core team, Nov. – Dec. 2023. These results are statistically significant at the 95^th% confidence interval.
5. Internal Microsoft Marketing Team data, June – Sept. 2024. Conversion means initiating the free account sign-up process on Azure.com.

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Instax Mini 12 Instant Camera-Green

Brand

Fujifilm

Special Feature

Compact

Film Format Type

Instax Mini

Item Weight

306 Grams

Item dimensions L x W x H

6.7 x 10.4 x 12.2 Centimeters

Included Components

Camera Body Only

• Take bright photos no matter where and when!
• Easy to use for the perfect close-up

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Boult Audio W20 Truly Wireless in Ear Earbuds with 35H Playtime

 

Boult Audio W20 Truly Wireless in Ear Earbuds with 35H Playtime, Zen™ ENC Mic, 45ms Low Latency, 13mm Bass Drivers, Type-C Fast Charging, Made in India, Touch Controls, IPX5 ear buds TWS (Space Black)

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An AI companion for everyone

We’re living through a technological paradigm shift. In a few short years, our computers have learned to speak our languages, see what we see and hear what we hear.

Yet technology for its own sake counts for nothing. What matters is how it feels to people and what impact it has on societies. It’s about how it changes lives, opens doors, expands minds and relieves pressure. It is perhaps the greatest amplifier of human well-being in history, one of the most effective ways to create tangible and lasting benefits for billions of people.

And yet technology is, and must always remain, in service to humanity: an enabler and a path to deepening our common bonds and shared understanding, our energy and imagination, our creativity and our capacity for everything from invention to forming relationships.

In the field of AI, we often get caught up in the technical details. We spend our time talking about parameters and compute. The focus is on training runs, datacenters and the latest techniques. This is natural and inevitable when operating on the frontiers of something new, where the details do really matter. But I think it’s important that in doing all of this, getting stuck right in the technical weeds, we don’t lose sight of not only what we are building, but why we are building it.

At Microsoft AI, we are creating an AI companion for everyone.

I truly believe we can create a calmer, more helpful and supportive era of technology, quite unlike anything we’ve seen before. Great technology experiences are about how you feel, not what’s under the hood. It should be about what you experience, not what we are building.

Copilot will be there for you, in your corner, by your side and always strongly aligned with your interests. It understands the context of your life, while safeguarding your privacy, data and security, remembering the details that are most helpful in any situation. It gives you access to a universe of knowledge, simplifying and decluttering the daily barrage of information, and offering support and encouragement when you want it.

Over time it’ll adapt to your mannerisms and develop capabilities built around your preferences and needs. We are not creating a static tool so much as establishing a dynamic, emergent and evolving interaction. It will provide you with unwavering support to help you show up the way you really want in your everyday life, a new means of facilitating human connections and accomplishments alike.

With your permission, Copilot will ultimately be able to act on your behalf, smoothing life’s complexities and giving you more time to focus on what matters to you. It’ll be an advocate for you in many of life’s most important moments. It’ll accompany you to that doctor’s appointment, take notes and follow up at the right time. It’ll share the load of planning and preparing for your child’s birthday party. And it’ll be there at the end of the day to help you think through a tricky life decision.

Some people worry that AI will diminish what makes us unique as humans. My life’s work has been to ensure it does precisely the opposite. We choose what we create. This is something we must do together. Our task is to ensure AI always enriches people’s lives and strengthens our bonds with others, while supporting our uniqueness and endlessly complex humanity.

This is a new era of technology that doesn’t just “solve problems,” it’s there to support you, teach you and help you. In this sense, Copilot really is different from that last wave of the web and mobile. This is the beginning of a fundamental shift in what’s possible for all of us. It’s a long journey that will take years. With our latest updates to Copilot, you are seeing only the first careful steps in this direction.

Patience and care with our deployments are at the very foundation of our approach. My commitment is to be accountable at every stage, work with you and listen to you. Respect and deep compassion for our users and for society is the core purpose behind everything we do. It comes first. This is a journey we promise to take together. I couldn’t be more excited to embark on it with you.

Mustafa Suleyman, Executive Vice President and CEO of Microsoft AI

__________

From the Copilot Team

Our refreshed Copilot is focused on delivering a more intuitive design with more digestible, speedy and fluent answers. It now adapts to you with a warm tone and a distinct style, providing not only information but encouragement, feedback and advice as you navigate life’s everyday challenges — no matter how big or small. For example, in addition to helping you plan that big trip, it can also offer tips on how to keep your composure when, say, the back of your seat is getting kicked by a small child.

And we’re adding advanced capabilities like Voice and Vision that make it both more useful and feel more natural. These modalities change how we connect with technology, enabling people to seamlessly reflect with, learn from and work with their Copilot companions.

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Copilot’s next phase

Today, we’re beginning to roll out the updated Copilot, including new and enhanced features:

Copilot Voice: We’re making it easier than ever to connect with your companion using Copilot Voice. This is the most intuitive and natural way to brainstorm on the go, ask a quick question or even just vent at the end of a tough day. Your companion will be personal to you, with four voice options to choose from.

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Copilot Daily: Copilot Daily helps you kick off your morning with a summary of news and weather, all read in your favorite Copilot Voice, with more options like reminders of what’s coming soon. It’s an antidote for that familiar feeling of information overload. Clean, simple and easy to digest. Copilot Daily will only pull from authorized content sources. We are working with partners such as Reuters, Axel Springer, Hearst Magazine and Financial Times, and plan to add more sources over time. We’ll also add additional personalization and controls in Copilot Daily over time.

Personalized Discover: Not sure where to start? Copilot Discover helps you get going, offering both a handy guide to its useful features and conversation starters, making jumping in simpler than ever. With your permission, these jumping off points are customized based on your interactions with other Microsoft services and will be further personalized over time according to your conversation history.

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Copilot in Microsoft Edge: Copilot has been built right into your Microsoft Edge browser, quickly helping answer questions, summarize page content, translate text or rewrite a sentence. Now it’s even easier to access Copilot directly from the Microsoft Edge browser by simply typing @copilot into the address bar.

Copilot Labs: Copilot Labs gives people the opportunity to test out our experimental features that are still in development. It’s a chance to give feedback and help shape the experiences we create. We have two features we’re bringing to Labs initially, Copilot Vision and Think Deeper.

Copilot Vision: This is a profoundly new way of interacting with a computer. Copilot Vision sees what you see and can talk to you about it in real time. It understands the web page you’re viewing, both text and images, and can answer questions about its content, suggest next steps and help you without disrupting your workflow. Imagine you’re trying to furnish a new apartment, Copilot Vision can help you search for furniture, find the right color palette, think through your options on everything from rugs to throws and even suggest ways of arranging what you’re looking at.

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Safety and security are our top priority here:

• Copilot Vision sessions are entirely opt-in and ephemeral. None of the content Copilot Vision engages with is stored or used for training — the moment you end your session, data is permanently discarded.
• The experience won’t work on all websites because we’ve taken important steps to put boundaries on the types of websites Copilot Vision can engage. We’re starting with a limited list of popular websites to help ensure it’s a safe experience for everyone.
• Copilot Vision won’t work on paywalled and sensitive content for this preview. We’ve created it with both users’ and creators’ interests top of mind.
• There is no specific processing of the content of a website you are browsing, nor any AI training. Copilot Vision simply reads and interprets the images and text it sees on the page for the first time along with you.
• Before we launch broadly, we’ll continue to take feedback on all the above from early users in Copilot Labs, refine our safety measures and keep privacy and responsibility at the center of everything we do. Let us know what you think!

Think Deeper: Copilot can now reason through more complex questions. Think Deeper takes more time before responding, allowing Copilot to deliver detailed and step-by-step answers to challenging questions. We’ve designed it to be helpful for all kinds of practical and everyday challenges, like comparing two complex options side by side. Should I move to this city or that? What type of car best suits my needs? And so on. It’s an early Copilot Skill that’s still undergoing development, so we’ve placed it in our experimental Copilot Labs to test and get feedback.

We’re also making sure Copilot is easily available on all our platforms. On Copilot+ PCs and Windows we’re putting Copilot just a click away, unlocking new ways to interact with your PC. Check out today’s announcement on the latest with Copilot+ PCs and Windows.

Our work toward creating these kinds of experiences goes much further than just Copilot. Bing, Edge and MSN will also be more personalized, visual, cohesive and useful experiences than ever. For example, Bing generative search goes beyond simply finding an answer. Instead, it understands the search query, reviews millions of sources of information, dynamically matches content and generates search results on the fly.

While still under development, you’ll notice generative search rolling out across Bing starting today. To explore generative search in the U.S., simply search “Bing generative search” to choose from a selection of demo queries. We are also launching a new experience where users can more easily trigger Bing generative search for informational queries.

The refreshed Copilot is rolling out today on iOS and Android, through the Copilot web experience at copilot.microsoft.com and in Windows. We’re also excited to start rolling out Copilot to WhatsApp to help users there experience natural and engaging interactions with Copilot. Visit microsoft.com/whatsapp to give it a try.

Notes:

• Copilot Voice is initially available in English in Australia, Canada, New Zealand, the United Kingdom and the United States. Copilot Voice will expand to more regions and languages soon.
• Copilot Daily is rolling out from today starting in the United States and the United Kingdom with more countries coming soon.
• Personalization in Copilot follows our Microsoft Privacy Statement, and people can opt out at any time in Settings. We’re still finalizing options for offering personalization to users in the European Economic Area and the United Kingdom.
• Copilot Vision is rolling out to Copilot Labs soon and will be available to a limited number of Copilot Pro subscribers in the United States.
• Think Deeper starts to roll out today through Copilot Labs to a limited number of Copilot Pro users in Australia, Canada, New Zealand, the United Kingdom and the United States.

The post An AI companion for everyone appeared first on The Official Microsoft Blog.

via Chebli Mohamed